Terms of Service
WELCOME TO THE NETO
The utilisation of our services, in the online shop, presupposes, in any case, the acceptance of the General Terms and Conditions of Sale in the version published by Divineagles Unipessoal Lda at the moment of purchase, so it is essential to read them before placing any order or making any purchase.
GENERAL TERMS AND CONDITIONS OF SALE
1. PREAMBLE
These general terms and conditions of online sale are agreed between Divineagles Unipessoal Lda, (THE NETO) with registered office at Rua 25 de Abril, 313 4520-115 Espargo, VAT number 515238490, hereafter referred to as the SELLER and the people or consumers, hereafter referred to as CONSUMER(S) who use its website, https://the-neto.com, wish to and make purchases from its online shop.
The SELLER and the CONSUMER agree that the purchases made shall be governed exclusively by this contract, to the exclusion of any conditions previously available on the website, the CONSUMER being bound by these, by clicking on the button "I accept the general terms and conditions of sale”
For the purposes of the application of Decree-Law no. 24/2014, of 14 February, a CONSUMER is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft or professional activities.
2. COMMERCIAL POLICY
The SELLER has products for sale on its website www.the-neto.com, reserving the right not to process orders that do not comply with its general conditions of sale advertised at that time.
By using the website, ordering or purchasing products, the CONSUMERS guarantee that they have the necessary legal capacity, expressly binding themselves to the legal business or contract that they enter into.
The CONSUMERS declare that the personal information they provided at the time of registering or submitting the order or purchase is their own and is complete, including, name, address, tax number, email, telephone contact and address for delivery of the goods.
3. AMENDMENT OF TERMS AND CONDITIONS
The SELLER reserves the right, without prior warning, to add to, modify or change these general conditions of sale online, change the sale price, or modify or substitute the products available, it being understood that the USERS, when placing a new order or purchase, accept and are expressly bound by the new general terms and conditions and sale prices.
4. PLACING AN ORDER AND DELIVERY
Choose the product or products you wish to buy, also mentioning the size and colour. When you click on the “CHECK OUT”, you will need to enter the following data in the form:
- Name, address, tax ID number, telephone number and email address
- Delivery address in case it is not the same as the one on the contact details.
- Shipping method.
- Method of payment purchase made
After the data has been duly filled in, you should finalise the purchase by accepting the general conditions of the purchase.
You should avoid mistakes, reviewing the purchase before finalizing. After finalizing the purchase, you will receive an order confirmation with the details of the product purchased, quantity and price.
We suggest that you print and/or save the information.
By submitting the form you are expressly accepting the general conditions of purchase.
If you have placed an order and paid and for some reason the product is no longer available, has been discontinued the SELLER will refund the money paid for unavailable items
5. AVAILABILITY OF PRODUCTS IN STOCK:
The stock is updated online, however it may happen that when you proceed with your purchase, the product is out of stock and you will not be able to proceed with your purchase, so we will try to replace it as soon as possible. In this case you can use the option of being notified of its future availability.
6. DATA VERIFICATION
On receipt of the order, the SELLER may carry out some checks as a way of preventing fraud
7. PAYMENT:
The SELLER provides the following payment methods:
a) ATM
b) Bank Transfer
c) Paypal
d) Klarna
e) MBWay
8. DATA SECURITY
The SELLER gives priority to security and therefore uses encryption means to receive or send data, although it cannot be held responsible for delays or communication failures, interceptions or manipulation of data by third parties or by computer programs or any type of virus.
9. RETENTION OF OWNERSHIP
SELLER and CONSUMER expressly agree that the SELLER retains ownership of the goods until full payment or settlement of any judicial or extra-judicial dispute.
10. CONTRACTUAL OR NON-CONTRACTUAL LIABILITY
The SELLER assumes no contractual or non-contractual liability for any errors or omissions in the content of the website.
The CONSUMER must carefully read all the information provided on the product before using a product purchased from our website. Any delays in processing or delivering the order do not give the CONSUMER the right to demand any compensation for breach of contract or non-contractual performance or refund of the price
11. ARTICLE SALE PRICE
The prices indicated include VAT at the legal rate in force, without prejudice to the addition, where applicable, of the cost of delivery or shipping of the product, which will appear as a separate item in the price of the product.
The prices indicated on the products are the sale prices. If an error occurs when entering the price on the Website, the SELLER reserves the right to cancel the order containing the respective product and refund the money.
Orders sent by the SELLER have an associated tracking code, sent to the customer by e-mail as soon as the order is processed..
12. SHIPPING COSTS
The SELLER does not bear the shipping costs of the product.
The cost of shipping your order is not included in the price of the item, being indicated at the end of the purchase and also taking into account the place where you live or want its shipment as well as the weight and size of the order and carrier company chosen by you.
13. DELAYS IN THE DELIVERY OF ORDERS AND COMPLAINTS ABOUT PRODUCTS
The SELLER is not responsible for any delays in delivery of the order for any reason whatsoever, particularly errors in filling in forms, incorrect address, failure to indicate a mobile phone or telephone number, force majeure reasons, such as strikes, road accidents, breakdowns of the carrier's vehicles, natural phenomena, rain and other adversities.
Upon receipt of the order, the client has the duty to check its status or condition, and should immediately report to the carrier the non-conformity of the article and immediately contact the SELLER reporting the occurrence within 24 hours.
Any anomalies must be reported to the carrier within 24 hours under penalty of being considered by the carrier that the material was in perfect condition, not being responsible for any damage occurred due to transport.
14. PRODUCT RETURNS
If the client wishes to cancel an order that has already left our warehouses or does not accept an order that has already been sent, the SELLER may require payment of the shipping costs incurred by its cancellation or return to our warehouses.
We only accept returns of products that arrive properly packed in their original box and without any signs of use, with all security seals intact.
It is just cause for a return, if our warehouse exchanges the sent product, (reference or article exchange) or if it presents an original defect.
We will proceed to its exchange. with the SELLER undertaking to bear the costs of return and reshipment of the product.
15. RIGHT OF WITHDRAWAL
The CONSUMER may freely terminate the contract entered into and carried out on the SELLER'S SITE, pursuant to article 10 of Decree-Law no. 24/2014 of 14 February, with the CONSUMER being responsible for the return costs or postage. For this, the CONSUMER must return the order within 14 days from the date of receipt to the address Divineagles Unip Lda, Rua 25 de Abril, 313 4520-115 Espargo by filling out the form available in the Returns Area.
Before any return, you should contact our Customer Service Department via email costumer@the-neto.com, with the order number in the subject line.
If the return is due to the right of withdrawal set out in Decree-Law no. 24/2014 of 14 February, and not due to a product defect, the client must bear the cost of return postage of the same.
Note: In any case, the returned product must arrive in its original packaging, unmarked and undamaged. Otherwise we will not be able to accept your withdrawal.
16. WARRANTY
The warranty period for the products is two years for manufacturing defects.
17. CONSUMER DISPUTES
Any conflict or disagreement must be submitted to the competent Portuguese court.
Alternative Dispute Resolution is the possibility that consumers have of resorting to official entities that help them resolve or orientate a conflict before opening litigation in the courts, but with territorial coverage limited to the adhering municipalities, namely, Cniacc - National Centre for Information and Arbitration of Consumer Conflicts, https://www.cniacc.pt/pt/, Lisbon Consumer Conflict Arbitration Centre, http://www.centroarbitragemlisboa.pt/, Vale do Ave Arbitration Centre for Consumer Conflicts / Arbitration Court, http:// www.triave.pt/ Ciab – Consumer Information, Mediation and Arbitration Centre, http://www.ciab.pt/pt/, Cicap – Consumer Arbitration Court, https:// www.cicap.pt/
Date of last update of these conditions: 09 March 2023